Employment Policy
Werklist mediates employment for candidates and employers across the EU, Southeast Europe, Asia, the Middle East, and Latin America. This Policy is the framework that governs the hiring process.
1.Introduction and scope of application
This Employment Policy (the “Policy”) applies to all candidates using Werklist’s services, regardless of country of origin or country where employment is sought. By accessing the services — via the website, email, partners, or any other channel — the candidate confirms that they have read, understood, and accepted its provisions.
Data Controller
WERKLIST DOO · Svetozara Radojčića 80V, 11050 Belgrade (Zvezdara), Republic of Serbia
Email: fran@werklist.com · Tax ID (PIB): 115344942
2.Definitions
- Candidate
- A natural person submitting a job application through Werklist or otherwise using its mediation services.
- Employer
- A legal or natural person seeking workers for open positions through Werklist.
- Mediation
- The service of connecting candidates with employers to establish an employment relationship.
- Employee leasing
- Temporary agency work where Werklist acts as the formal employer of the assigned worker, who performs duties under the supervision and for the benefit of the user company.
- Application
- The submission of a CV, cover letter, and supporting documentation for employment purposes.
- Personal data
- Any information relating to an identified or identifiable natural person.
- Processing
- Any operation performed on personal data — collection, recording, storage, use, sharing, deletion.
- Applicable regulations
- Serbian law, the GDPR, the Serbian Law on Personal Data Protection (ZZPL), and other applicable national and international rules on data protection, labour, and employment.
3.Services
Within its mediation framework, Werklist provides candidates with:
- Mediation with domestic and international employers
- Help preparing CVs, cover letters, and complete applications
- Information on working conditions, salary ranges, benefits, and career paths
- Coordination of online and in-person interviews
- Assistance with work permits, residence permits, and visas
- Travel organisation to the destination country
- Help finding suitable accommodation
- Integration support — language courses, cultural adaptation, administration
- Mediation in post-hire communication with the employer
- Continuous support throughout the duration of the employment relationship
Free for candidates
All mediation services are free of charge to candidates, in any phase. If anyone presenting themselves as a Werklist representative requests payment, report it immediately to branimir@werklist.com.
4.Categories of personal data we collect
4.1Identification data
- First and last name
- Date and place of birth
- Gender
- Citizenship
- Passport or national ID card number
- Photograph (from CV, passport, or submitted separately)
4.2Contact data
- Email address
- Phone number, including WhatsApp / Viber
- Postal address in the country of origin
- Postal address in the destination country (when applicable)
4.3Professional data
- CV and cover letter
- Detailed employment history and previous experience
- Qualifications, certificates, diplomas, licences
- Language competencies, including the destination country's language
- Technical skills relevant to the requested position
- Recommendations and references from previous employers
4.4Employment documentation
- Copy of valid passport or national ID card
- Work permit or documents needed to obtain one
- Medical documentation, only when legally required for the position or destination
- Criminal record certificate, only when required for the position or destination
4.5Employment preferences
- Desired positions, industries, and sectors
- Salary and benefit expectations
- Availability to start work
- Preferences for work location and accommodation
- Willingness to relocate and geographic flexibility
5.Why we process personal data
Candidate data is processed strictly for the following purposes:
- Application evaluation — assessing qualifications, experience, and suitability for open roles.
- Connecting with employers — identifying and presenting suitable opportunities.
- Administrative processing — preparing applications for work permits, residence permits, and visas.
- Logistics — organising travel and accommodation in the destination country.
- Hiring coordination — managing the process in collaboration with the employer.
- Communication — keeping candidates informed about status, opportunities, and updates.
- Post-hire support — integration, accommodation, language adaptation, problem resolution.
- Legal obligations — duties toward government authorities under applicable regulations.
- Records — maintaining mediation records required by law.
- Service improvement — analysis with anonymised or aggregated data only.
6.Legal basis
6.1Performance of a contract
Art. 6(1)(b) GDPR / Art. 12(1)(2) ZZPL RS. Processing is necessary to provide the mediation services the candidate requested, including evaluation, employer communication, and hiring coordination.
6.2Legal obligation
Art. 6(1)(c) GDPR / Art. 12(1)(3) ZZPL RS. Processing fulfils obligations under labour, immigration, mediation, and tax law in relevant jurisdictions.
6.3Consent
Art. 6(1)(a) GDPR / Art. 12(1)(1) ZZPL RS. For specific activities — sharing the candidate’s profile with a targeted employer or sending opportunity notifications — Werklist asks for explicit consent. The candidate may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6.4Legitimate interest
Art. 6(1)(f) GDPR / Art. 12(1)(6) ZZPL RS. To a limited extent — improving services and hiring processes — with continuous balancing against the rights and freedoms of candidates.
8.International data transfer
Werklist operates globally. Candidate data may be transferred across jurisdictions, with a high level of protection in every case.
8.1Within the EU/EEA
Conducted under the GDPR with no additional safeguards required.
8.2Within Serbia
Conducted in compliance with the Serbian ZZPL.
8.3To third countries
- Standard Contractual Clauses approved by the European Commission
- Data Protection Impact Assessments where necessary
- Encryption and secure communication channels
- Adequacy assessments of the destination country
- Additional contractual guarantees with recipients
8.4Regional standards we observe
- EU/EEA — GDPR
- Serbia — Law on Personal Data Protection
- Philippines — Data Privacy Act of 2012 (RA 10173)
- India — Digital Personal Data Protection Act, 2023
- Nepal — EU protection standards as a minimum baseline
- Latin America — Peru, Argentina, Colombia local laws with EU standards as a minimum
- Middle East and North Africa — local frameworks
- Other jurisdictions — GDPR-equivalent standards as a minimum
9.Candidate obligations
9.1Accuracy and authenticity
- Provide accurate, complete, current, and truthful data
- Submit only authentic and genuine documents
- Notify Werklist of any changes to data, qualifications, or circumstances
- Do not falsify, alter, or manipulate documentation
9.2Active cooperation
- Participate conscientiously in every phase
- Respond to enquiries from Werklist and the employer in time
- Attend interviews or cancel promptly with a valid reason
- Inform Werklist immediately if no longer interested or after accepting an outside offer
9.3Compliance
- Respect the laws of both the destination country and the country of origin
- Obtain all necessary work and residence permits in time
- Adhere to the conditions of issued permits
- Report any change in status to authorities within legal deadlines
10.Application and hiring process
The hiring process facilitated through Werklist runs in phases:
- Application. Candidate submits CV and supporting documentation.
- Verification and evaluation. Werklist assesses qualifications, experience, and fit.
- Presentation to employer. With prior explicit consent, the profile is presented to matched employers.
- Interview. Werklist coordinates the interview, online or in-person.
- Offer. If selected, the employer issues a formal offer with working conditions.
- Documentation. Werklist helps prepare and submit documentation for permits and visas.
- Travel. Werklist coordinates travel logistics to the destination country, when applicable.
- Start of work. Candidate begins work with continued support.
Werklist may reject an application at any phase, without obligation to state the reason. This does not affect the candidate’s data protection rights.
11.Candidate guarantees and consequences of false information
11.1Guarantees
By applying, the candidate explicitly guarantees that:
- All data is accurate, complete, and truthful
- All copies of documents are authentic and match originals
- They hold the qualifications, certificates, and licences listed
- There are no legal obstacles to employment in the destination country
- They are authorised to share all provided data
11.2Consequences
If false, incomplete, or misleading data is found, Werklist may terminate the process without prior notice. The candidate may be liable for resulting damages. The employer may terminate the contract under applicable law. Permits and residence rights in the destination country may be lost. The candidate may be permanently removed from the database.
12.Employment conditions
12.1General principles
- Werklist mediates and does not guarantee employment; the hiring decision rests with the employer
- Working conditions, salary, benefits, and other rights are set in the contract between the candidate and the employer
- Werklist is not a party to the employment contract, except in employee leasing
- Werklist is not liable for the employer's decisions during or after hiring
- The candidate may decline an offer at any time, without giving a reason
12.2Special provisions for employee leasing
- Werklist is the formal employer of the assigned worker
- The worker performs duties under the supervision and for the benefit of the user company
- Local rules on temporary agency work apply
- The assigned worker is entitled to equal conditions as comparable workers employed directly by the user
13.Accommodation and travel
13.1Accommodation
When Werklist helps organise accommodation, it identifies suitable housing. Specific terms — price, duration, standards — are set in a separate agreement. The candidate is responsible for following the facility’s rules. Werklist is not liable for the condition of properties owned or managed by third parties.
13.2Travel
When Werklist helps organise travel, it coordinates the logistics. The allocation of costs (employer / candidate) is fixed in writing in advance. The candidate is responsible for valid travel documents. Werklist is not liable for delays, cancellations, or changes caused by third parties or force majeure.
14.Retention periods
14.1Active candidates
Up to 3 years after the last active communication, so we can contact the candidate about future opportunities.
14.2Employed candidates
At least 6 years after the end of employment, or longer if required by the relevant jurisdiction’s labour, tax, or social security rules.
14.3Unsuccessful candidates
Up to 6 months after the outcome notification, unless the candidate requests earlier deletion or consents to extended retention for future roles.
14.4Permit documentation
Retained per immigration, labour, and residency rules of the relevant jurisdiction.
14.5At expiry
On expiry, personal data is permanently deleted or thoroughly anonymised so that re-identification is impossible.
15.Candidate rights
Under the GDPR and the Serbian ZZPL, the candidate has the right to:
- Access — confirmation of processing and a copy of the data, with details of purpose, categories, recipients, retention.
- Rectification — correction of inaccurate data and completion of incomplete data.
- Erasure — deletion when data is no longer needed, when consent is withdrawn, or under other legal grounds.
- Restriction of processing — limitation in defined situations, e.g. when accuracy is contested.
- Data portability — receive data in a structured, commonly used, machine-readable format and transmit it to another controller.
- Object — to processing, particularly when based on legitimate interest.
- Withdraw consent — at any time, simply, free of charge, without affecting prior lawful processing.
To exercise any right, write to branimir@werklist.com. We respond within 30 days. Where a request is complex or high-volume, we may extend by up to 60 days and will inform the candidate.
16.Security measures
16.1Technical
- Encryption in transit (SSL/TLS) and at rest (AES-256 or equivalent)
- Access control with multi-factor authentication and role-based authorisation
- Routine security audits, penetration testing, and patching
- Intrusion detection and prevention
- Regular backups with recovery testing
- Secure channels for sensitive data transfer
16.2Organisational
- Access on a strict need-to-know basis
- Data Processing Agreements with IT providers and sub-processors
- Documented training for all staff
- Formalised incident response plan
- Clean desk and clean screen policy
- Regular internal audits
17.Confidentiality
17.1Candidate obligations
- Keep Werklist's processes, methods, and procedures confidential
- Do not share employer details, conditions, or offers with third parties during the process
- Do not contact employers directly without prior written Werklist consent during mediation
- Do not use information obtained from Werklist outside the hiring process
17.2Werklist obligations
- Keep all candidate personal data confidential
- Share data with third parties only with the candidate's prior explicit consent or where required by law
- Apply the technical and organisational measures in Section 16
- Bind staff and associates with appropriate non-disclosure agreements
18.Equal opportunity and non-discrimination
Werklist does not discriminate against candidates on the basis of race, colour, ethnic origin, gender, gender identity, sexual orientation, religion, beliefs, political affiliation, national or social origin, age, disability, health condition, marital or family status, union membership, or any other protected characteristic. Candidates are evaluated on qualifications, competencies, experience, and fit. Any breach of this principle by a Werklist employee is a severe breach of duty.
19.Limitation of liability
Werklist is not liable for:
- The employer's hiring decisions, application rejections, or contract terminations
- Working conditions at the employer that diverge from previously agreed or presented terms
- Delays in obtaining permits or visas caused by competent authorities
- Changes in legislation that affect the feasibility, conditions, or duration of employment
- Damages from false, inaccurate, or incomplete information provided by the candidate
- Force majeure — pandemics, natural disasters, wars, embargoes, sanctions, strikes, government action
Notwithstanding the above, Werklist will, in good faith, work to help resolve issues that arise during or after the hiring process.
20.Termination of services
20.1By the candidate
At any time, without giving a reason, the candidate may withdraw an application, request deletion of their data (subject to legal retention), or stop using the services.
20.2By Werklist
- Breach of any provision of this Policy
- Submission of false, forged, or misleading data or documentation
- Delayed or insufficient cooperation
- Conduct that damages Werklist's reputation, business interests, or relationships
- Conduct contrary to professional and ethical standards
22.Whistleblower protection
Werklist encourages candidates, employees, and associates to report irregularities, policy violations, or suspicious activity. We guarantee maximum confidentiality of identity, protection from retaliation, prompt investigation, and corrective action where irregularities are confirmed.
Reports go to branimir@werklist.com with subject line “Confidential — Reporting Irregularities”.
23.Applicable law and dispute resolution
This Policy is governed by the laws of the Republic of Serbia, regardless of conflict-of-laws rules, unless international regulation or bilateral agreement requires otherwise. Disputes will first be attempted in good faith and through mediation. Failing that, the competent court in Belgrade has jurisdiction. For candidates who qualify as consumers under applicable law, this does not waive their right to bring proceedings before the court of their residence.
24.Amendments
Werklist may update this Policy to reflect changes in law, business, or internal procedures. Updates take effect on publication on the website or on direct notice to candidates. For candidates active in a hiring process, significant changes are communicated by email. Continued use of the services after publication is acceptance of the updated Policy. A candidate who disagrees may stop using the services under Section 20.
25.Final provisions
This Policy is drafted in Serbian; in case of discrepancy with a translation, the Serbian version prevails. If any provision is held invalid or unenforceable, the remainder continues in full force. Section headings are for convenience only and do not affect interpretation. This Policy forms an integral part of the relationship between Werklist and the candidate.
26.Contact
WERKLIST DOO
Svetozara Radojčića 80V · 11050 Belgrade (Zvezdara) · Republic of Serbia
Email: branimir@werklist.com